Troubleshooting Printer

THE PRINTER SHUTS DOWN UNEXPECTEDLY

  1. Ensure that the printer’s power cord is connected to a working electrical socket.
  2. Also, check the Schedule On and Off feature which will switch off the printer based on the time you set.

PRINTHEAD ALIGNMENT FAILS

  1. Double Check if you have used unused plain papers in the output paper tray.
  2. If colored paper is placed in the input tray, the printhead alignment fails.
  3. If the printhead fails repeatedly, clean the printhead.
  4. If the problem is still not resolved, contact the toll free number on our site.

PAPER-FEED PROBLEMS

When paper is not picked up from a tray

  1. Ensure that enough paper is placed in the input tray.
  2. The paper-width guides should be adjusted to the size of the paper you are loading.
  3. It is important that the guides should hold the stack of paper and should not be tight.
  4. The papers in the tray should not be curled.
  5. Uncurl the paper by twisting it in the opposite direction.

When pages are skewing

  1. The paper loaded in the tray should be aligned with the paper-guides. If not, reload the paper and adjust the paper width guides.
  2. Load the paper or envelope to the paper tray only when it is not printed.
  3. If necessary, remove and replace the duplexer.

When multiple pages are being picked up

  1. The paper width guides should be adjusted according to the size of the paper you are loaded. The guides should not be tight.
  2. Your input tray should not be overloaded with paper.
  3. Use of HP paper will guarantee you optimum performance and efficiency.

When the printer cannot read the memory device

  1. The memory device you have enters should support the printer.
  2. It should be fixed into the slot properly.
  3. Ensure that the switch in the memory device is set in the position so that the content in it can be read.

SOLVING PRINTNG PROBLEMS

When the printer is not printing (nothing prints)

  1. If print jobs are stuck in the print queue, then cancel all the documents in the queue and reboot the computer. Try printing a page after the reboot process is done.
  2. If your printer switches off during printing, then an alert message should pop up on your computer screen. If it doesn’t, then there is a problem in the HP software that you have installed. Uninstall the software and reinstall it to avoid further problems.
  3. It is always imperative to check if all the cable connections are secure and tight. If any connection is loose, replace it with a new cable.
  4. If the blue light on the Wireless icon isn’t blinking, then you need to check your printer’s wireless connection. Try printing a Wireless test Report to diagnose and troubleshoot the problems with your printer.
  5. Check if the firewall software installed on your computer is hindering the communication between your computer and printer. In that case, disable the firewall temporarily and go ahead with the print job. Switch on the firewall once you have completed printing the pages.
  6. If your printer is still not responding after performing the above mentioned steps, then, try restarting the computer as well as the printer.

When something on the page is missing or incorrect

  1. Check the length of the USB cable and the printer location. Sometimes, the high electromagnetic fields generated by the USB, can cause slight distortions and spoil the quality of the printout.
  2. In that case, move your HP printer away from the electromagnetic field.
  3. You are recommended to use a cable that is less than 3 metres long to lessen the effects of the electromagnetic field.